Privacy Policy - Grok Global

Privacy Policy

At Grok we recognize the importance of protecting your personal information and are committed to processing it responsibly and in compliance with applicable data protection laws in all countries in which Grok operates.

SECTION 1 – DATA COLLECTION

We will only collect personal information by lawful and fair means. Personal information may be collected directly from you or your authorised representative, or may be collected from a third party such as a licensee or representative authorised by us to provide services to you. You may supply your personal information to us when communicating with us via social networks and other online channels, e.g. through your Facebook or Twitter identity.

We do not collect personal and sensitive information unless the information is reasonably necessary for our business functions or activities. We will obtain your consent before collecting any sensitive information.

When you deal with us, you will need to identify yourself in order for us to provide our services to you, as such we do not accept the use of pseudonyms.

When you visit our website, sign up for our newsletter or interact with us and as part of providing our services, we collect information you give us which may include but is not limited to: your name, contact information, the name of your organization and other personal information. When you browse our site, we also automatically receive your computer’s internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system.

Email: We may send you emails about our company and other updates.

SECTION 2 – CONSENT

By providing us with your personal information in order to receive our services, you consent to our collecting that personal information and using that information to assist in providing you with suitable services. If we ask for your personal information for a secondary reason, we will provide you with an opportunity to opt out.

If, after you provide your consent to receive our services, you would like to withdraw your consent allowing us to use your personal information for any reason, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at any time, by emailing us at info@grokglobal.com.

SECTION 3 – DISCLOSURE (sharing of information)

As an international education service provider offering a wide range of products and services, with business processes, management structures and technical systems that cross borders, Grok has implemented global policies, along with standards and procedures, for consistent protection of personal information. As a global company, we may share information about you with our subsidiaries world-wide and transfer it to countries in the world where we do business in accordance with this Privacy Policy.

Between Grok geographical offices we only grant access to personal information on a need-to-know basis, necessary for the purposes for which such access is granted. In some cases, Grok uses suppliers located in various countries to collect, use, analyze and otherwise process personal information on its behalf.

Where appropriate, Grok may also share your personal information with selected partners to help us provide you, or the company you work for, products or services, or to fulfil your requests, or with your consent. When selecting our suppliers and partners, we take into account their data handling processes.

Please be aware that in certain circumstances, personal information may be subject to disclosure to government agencies pursuant to judicial proceeding, court order, or legal process. We may also share your personal information to protect the rights or property of Grok, our business partners, suppliers or clients, and others when we have reasonable grounds to believe that such rights or property have been or could be affected.

The information we collect which allows us to provide you with our services will never be disclosed to any person(s) outside of Grok unless (i) you have given us explicit consent to do so, including consent to providing your information and documents to third-party service providers (ii) if we are required to do so by law, and/or (iii) if allowed by applicable law, were you to violate our Terms of Service.

SECTION 4 – THIRD-PARTY SERVICES

Consultants and Service Providers: We may share your personal data with our contractors and service providers who process personal data on behalf of Grok to perform certain business-related functions. When we engage another company to perform such functions, we may provide them with information, including personal data, in connection with their performance of such functions. If we have received your personal data in the United States and subsequently transfer that information to a third party agent or service provider for processing, we remain responsible for ensuring that such third party agent or service provider processes your personal data to the standard required by our Privacy Policy commitments unless we prove that we are not responsible for the event giving rise to damage.

Links: When you click on links on our site, you may be directed away from the website. We are not responsible for the privacy practices of third-party sites or services and encourage you to read their privacy policies.

Google Analytics and Cookies: Our website uses Google Analytics, web browser cookies, and other related technologies to help us learn about who visits our site and what pages are being viewed.

SECTION 5 – RETENTION OF DATA

We will not retain personal information longer than necessary to fulfill the purposes for which it is processed, including the security of our processing complying with legal and regulatory obligations (e.g. audit, accounting and statutory retention terms), handling disputes, and for the establishment, exercise or defense of legal claims in the countries where we do business.

SECTION 6 – CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our data governance practices. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our company is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to provide you with our Services.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information, contact us at info@grokglobal.com

Where it is relevant, the controller of your personal information is :

Grok Global Services,
535 Dean Street, Suite 916,
Brooklyn, New York, USA 11217